S

ShoreTel Telephony Interface

ShoreTel, Inc.  ❘ Commercial

Streamline Communication with ShoreTel Telephony Interface

Boris Weber

ShoreTel's Telephony Interface offers a robust solution for integrating voice and data to enhance business communication, but some users may find its user interface a bit outdated.
2025 Editor's Rating

The ShoreTel Telephony Interface is a software product developed by ShoreTel, Inc. that enables users to access the features of their ShoreTel phone system through their computer or mobile device. The interface allows users to make and receive calls, view call history and voicemails, manage contacts and call queues, and access other communication tools such as chat and conferencing.

The user interface is designed with simplicity and ease of use in mind, allowing users to quickly navigate and access the features they need. The product provides a unified communication experience, enabling users to seamlessly switch between different modes of communication and stay connected with colleagues and clients.

  • Make and receive calls
  • View call history and voicemails
  • Manage contacts and call queues
  • Access chat and conferencing tools

The ShoreTel Telephony Interface also integrates with other ShoreTel products such as the ShoreTel Connect client, enabling users to access additional features such as screen sharing and video conferencing.

Overview

ShoreTel Telephony Interface is a Commercial software in the category Communications developed by ShoreTel, Inc..

The latest version of ShoreTel Telephony Interface is currently unknown. It was initially added to our database on 10/28/2016.

ShoreTel Telephony Interface runs on the following operating systems: Windows.

ShoreTel Telephony Interface has not been rated by our users yet.

Pros

  • User-friendly interface that simplifies telephony management.
  • High-quality voice clarity during calls.
  • Integration capabilities with various CRM and business applications.
  • Robust scalability to accommodate growing businesses.
  • Comprehensive reporting and analytics features for call data tracking.
  • Customer support and training resources are readily available.

Cons

  • Dependence on a reliable internet connection can be an issue for some users.
  • Initial setup costs can be high compared to traditional phone systems.
  • Limited compatibility with older hardware or software systems.
  • Some users may find the feature set overwhelming initially.
  • Regular software updates may interrupt service temporarily.

FAQ

What is ShoreTel Telephony Interface?

ShoreTel Telephony Interface, developed by ShoreTel, Inc., is a telephony software solution that enables businesses to integrate their telecommunication systems with third-party applications, allowing for enhanced communication and collaboration.

What are the key features of ShoreTel Telephony Interface?

Some key features of ShoreTel Telephony Interface include call control integration, call logging, call recording, screen pop for incoming calls, click-to-dial functionality, and support for advanced call handling features such as transfers and conference calls.

How does call control integration work in ShoreTel Telephony Interface?

Call control integration in ShoreTel Telephony Interface allows users to control their phone system directly from within third-party applications. This means users can make and receive calls, put callers on hold, transfer calls, and perform other telephony actions without needing to switch between applications.

Can I log calls using ShoreTel Telephony Interface?

Yes, ShoreTel Telephony Interface provides call logging functionality. It can automatically capture essential call details such as caller ID, call duration, start time, and end time. This information can be logged in the third-party application's database for later reference and analysis.

Does ShoreTel Telephony Interface support call recording?

Yes, ShoreTel Telephony Interface allows for call recording. It enables businesses to record incoming and outgoing calls for quality assurance purposes, compliance requirements, or training purposes. The recorded calls can be stored in a designated location for easy access and retrieval.

How does screen pop work with ShoreTel Telephony Interface?

Screen pop is a feature in ShoreTel Telephony Interface that automatically displays relevant customer or caller information on the user's screen when an incoming call is received. It helps users quickly identify who is calling and provides them with important context before answering the call.

Can I initiate calls directly from third-party applications using ShoreTel Telephony Interface?

Yes, ShoreTel Telephony Interface supports click-to-dial functionality. Users can initiate calls by simply clicking on a phone number within a third-party application, eliminating the need to manually dial the number on their phone.

What advanced call handling features does ShoreTel Telephony Interface support?

ShoreTel Telephony Interface supports various advanced call handling features, including call transfers, conference calls, and call park. Users can seamlessly transfer calls to other extensions or external numbers, set up conference calls with multiple participants, and park calls in a designated location for retrieval by another user.

Is ShoreTel Telephony Interface compatible with all ShoreTel phone systems?

ShoreTel Telephony Interface is designed to work specifically with ShoreTel phone systems. However, compatibility may depend on the version and configuration of the phone system. It is recommended to check the system requirements and compatibility documentation provided by ShoreTel, Inc.

How can businesses benefit from using ShoreTel Telephony Interface?

By integrating ShoreTel Telephony Interface into their third-party applications, businesses can streamline their communication processes, improve productivity, and enhance customer service. The seamless integration of telephony features with other business applications allows for easier information access and more efficient collaboration.


Boris Weber

Boris Weber

I am an editor at UpdateStar. I started as a support engineer, and am now specialized in writing about general software topics from a usability and performance angle among others. I telecommute from UpdateStar’s Berlin office, when I am not working remote as a digital nomad for UpdateStar. When I'm not analyzing the latest software updates, you can find me exploring new cities, immersing myself in local cultures, and discovering innovative tech trends across the globe.

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