ShoreTel Telephony Interface

ShoreTel Telephony Interface, developed by ShoreTel, Inc., is a telephony software solution that enables businesses to integrate their telecommunication systems with third-party applications, allowing for enhanced communication and collaboration.

Some key features of ShoreTel Telephony Interface include call control integration, call logging, call recording, screen pop for incoming calls, click-to-dial functionality, and support for advanced call handling features such as transfers and conference calls.

Call control integration in ShoreTel Telephony Interface allows users to control their phone system directly from within third-party applications. This means users can make and receive calls, put callers on hold, transfer calls, and perform other telephony actions without needing to switch between applications.

Yes, ShoreTel Telephony Interface provides call logging functionality. It can automatically capture essential call details such as caller ID, call duration, start time, and end time. This information can be logged in the third-party application's database for later reference and analysis.

Yes, ShoreTel Telephony Interface allows for call recording. It enables businesses to record incoming and outgoing calls for quality assurance purposes, compliance requirements, or training purposes. The recorded calls can be stored in a designated location for easy access and retrieval.

Screen pop is a feature in ShoreTel Telephony Interface that automatically displays relevant customer or caller information on the user's screen when an incoming call is received. It helps users quickly identify who is calling and provides them with important context before answering the call.

Yes, ShoreTel Telephony Interface supports click-to-dial functionality. Users can initiate calls by simply clicking on a phone number within a third-party application, eliminating the need to manually dial the number on their phone.

ShoreTel Telephony Interface supports various advanced call handling features, including call transfers, conference calls, and call park. Users can seamlessly transfer calls to other extensions or external numbers, set up conference calls with multiple participants, and park calls in a designated location for retrieval by another user.

ShoreTel Telephony Interface is designed to work specifically with ShoreTel phone systems. However, compatibility may depend on the version and configuration of the phone system. It is recommended to check the system requirements and compatibility documentation provided by ShoreTel, Inc.

By integrating ShoreTel Telephony Interface into their third-party applications, businesses can streamline their communication processes, improve productivity, and enhance customer service. The seamless integration of telephony features with other business applications allows for easier information access and more efficient collaboration.